Support — refunds, credits, cancellation.

All sales are final. Optionality does not offer refunds under any circumstances — monthly and annual memberships alike, including partial periods, unused time, change of mind, dissatisfaction with content or results, and renewals you forgot to cancel. Failure to cancel before a renewal date is not grounds for a refund. Please read this page and try the free Discord before upgrading — there is no exception process, and support cannot grant one.

Where compensation is owed — an overlapping subscription, downtime, or a service issue — it is always paid as additional days added to your active membership. It is never paid as cash, store credit, account credit, or rollover to a future term. Specific day calculations are handled through a support ticket.

Cancelling is your own responsibility and is available at any time. Either route works and both take effect immediately:

1. Log in at 0ptions.com/login
2. Open Subscriptions
3. Choose Cancel — access continues until the end of the paid period

Optionality only handles the information needed to run memberships and grant Discord access: subscription details through its membership platform, and your Discord account for server access, used solely to operate the community. Deletion requests go to optionalityhq@gmail.com and are actioned on the membership platform.

Open a support ticket in the Discord server or email optionalityhq@gmail.com. Include your Discord username and the email address on the subscription — with both, most issues are resolved in a single reply. Support cannot give trading advice, position sizing guidance, or opinions on individual trades.